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Help center2025-02-07T12:32:18+00:00

HELP CENTER

Below you will find the answers that you are looking for. If so, please contact us and we will be happy to provide personal advice.

FREQUENTLY ASKED QUESTIONS

Can I see the products or test them?2025-02-07T12:29:41+00:00

In our “Help center” section you will be able to see different centers or events where you could have access.

Where can I buy Recovery Plus?2025-02-07T12:29:41+00:00

In our online store and some other physical stores, online or marketplaces. Recovery Plus, is it a Spanish brand, where is it from, where are they located?
Spanish brand, warehouses and offices both in Madrid and in the Canary Islands (Fuerteventura).

What is the delivery time?2025-02-07T12:29:39+00:00

Peninsula 24/48h, Canary and Balearic Islands 48/72h, International from 48/96 hours.

Do you ship to the Balearic and/or Canary Islands? International?2025-02-07T12:29:39+00:00

Yes, we ship throughout the EC, including exports outside the EC. Shipments from the Canary Islands are received and managed by the Canary Islands warehouse.

How do I pay?2025-02-07T12:29:38+00:00

Card, bizum, transfer, paypal and deferred payments. More info in general conditions in the footer of our website.

Returns2025-02-07T12:29:38+00:00

You have 30 days from the receipt of the order to check and test your equipment, if you are not satisfied you can return the equipment completely undamaged and a refund will be made upon receipt and testing of the equipment. There is no additional cost.

Can it be financed?2025-02-07T12:29:37+00:00

Yes, we have several financing options from 3 months to 12 months. Consult the conditions in our general conditions section.

Is the pressotherapy equipment sold separately?2025-02-07T12:29:34+00:00

Not at the moment. To get it you must be through the purchase “Pack boots” or “Pack pants”.

Can I use several supplements at the same time?2025-02-07T12:29:34+00:00

Yes, you can wear boots and/or pants at the same time as the girdle or arm sleeves, but you must also purchase an extra 1 in 2 adapter for the girdle and another one for the arm sleeves.

How long is the warranty and how does it work?2025-02-07T12:29:34+00:00

3 years. You should write to us at info@recovery-plus.es indicating the situation.

What is the difference between boots and pants?2025-02-07T12:29:33+00:00

Larger massage area as for the pants, the boots will stay in the lower buttocks and the pants will cover the buttocks and lower lumbar and abdominal area. The price difference (+100€ pant pack with respect to boots pack). And finally the versatility offered by the pants to fit any height, while the boots are customized according to this.

Is the pant one size fits all?2025-02-07T12:29:33+00:00

Yes.

Can I use it daily?2025-02-07T12:29:31+00:00

Yes, without any problem.

Does the price of the boots, shorts, arm sleeves or abdominal binder include the machine?2025-02-07T12:29:31+00:00

No. Only the “boots pack” and the “pants pack” would include it.

Contraindications?2025-02-07T12:29:30+00:00

Yes, it cannot be used by pregnant women and people with cardiovascular or blood pressure problems or treatments. However, a doctor’s prescription is recommended.

How long?2025-02-07T12:29:30+00:00

Daily, if needed, sessions of between 30 minutes and up to 1 hour are recommended.

Can I take it with me on a trip?2025-02-07T12:29:29+00:00

Of course, the pack weighs only 5kg and its carrying bag is adapted to fit in your trolley suitcase.

Is the power adapter valid for other countries?2025-02-07T12:29:27+00:00

No, at the moment the socket is valid for Spain.

Does it charge on or off?2025-02-07T12:29:26+00:00

Preferably paid for, the charger’s LED indicator will show red when charging and green when fully charged.

If I connect it directly to the power supply, does it work?2025-02-07T12:29:26+00:00

Yes, it is like a laptop, you can connect it directly and make use of it.

How long does the battery last?2025-02-07T12:29:26+00:00

It lasts between 3 and 4 hours.

How to use Recovery Plus equipment2025-02-07T12:29:25+00:00

In our different RRSS channels, Youtube and/or blog you will find some recommendations. In addition to our own product instruction manuals.

What are GO LINE products?2025-02-07T12:29:23+00:00

These products are fully ready for drinking water, easy to carry, light and suitable for use at any time and place.

What is the purpose of each PRESOTHERAPY program and how can I use them?2025-02-07T12:29:23+00:00

In the section on massage modes in the help center, you can see the reproduction of this and brief recommendations for use, also in the instruction manual.

What are massage guns for?2025-02-07T12:29:22+00:00

It mainly helps to activate muscles before exercise and to reduce/adjust tension after exercise.

What is the purpose of the massage roller?2025-02-07T12:29:22+00:00

Helps relieve pain and tension in the deeper layers of muscle tissue accumulated during the day and/or after physical exercise.

What is the massage ball for?2025-02-07T12:29:22+00:00

It helps to prepare the muscle before an activity, readjust myofascial tension and/or relieve pain after the activity. Also used as a rehabilitative adjunct in therapies such as plantar fasciitis among others.

I have placed an order, could you please confirm that you have received it?2025-02-07T12:29:18+00:00

If you have received the confirmation via email, for sure. For more details, please send an email to info@recovery-plus and you will receive a reply within 24 hours.

I can’t insert my discount coupon, or the deadline has recently passed, can I still take advantage of the promotion?2025-02-07T12:29:18+00:00

Write an email to info@recovery-plus.es and you will receive a reply within 24 hours.

I have a problem with the equipment, I don’t know how to assemble it, I’m missing some parts, …2025-02-07T12:29:17+00:00

Take a note, phone and email and we will contact you.

Is it only for athletes?2022-12-12T16:29:57+00:00

Not for all types of users. There are health, aesthetic and sporting benefits. Solo debe consultar las contraindicaciones médicas.

Do you do collaborations? I would like to be an ambassador and/or collaborator of the brand.2025-02-07T12:29:42+00:00

Yes. Send us an email to info@recovery-plus.es with your resume, your objectives and what you expect from us. The person in charge will get back to you.

Can I try it? Where?2021-05-18T15:52:42+00:00

Of course! You can follow us through our “Try me!” section in the home menu and you will be able to see the closest locations to try within our Test Centers, Official Spots and sport Events. We recommend that you review this space, which is updated constantly. Furthermore, if you wish you can request a group trial and we will be delighted to assist your proposal and value the possibilities. Contact us at info@recovery-plus.es

What is R+’s warranty?2021-05-18T15:51:13+00:00

The warranty consists of 2 years in machines and 1 year in the rest of the pressotherapy items.

With low battery, performance decreases. Is this normal?2021-05-18T15:50:56+00:00

Our battery system uses a total wearing, which means that our pump will propel air through the battery until the last moment. It is normal that the pump’s performance decreases once the battery does, but it will not stop pumping until the battery has totally ran out. However, do not worry! We have the quickest charger in the market and in less than 2 hours, your battery will be charged again.

Pressure is weak, is something wrong?2021-05-18T15:50:03+00:00

Recovery Plus is designed to work at 220V and to be functional throughout Europe, but you must know that, for example, if you are in the U.S.A. your machine will need a power transformer that will allow converting 110V into 220V for a correct functioning.

Am I correctly connecting the chambers?2025-02-07T12:29:42+00:00

There is a common mistake when installing the pressotherapy tubes in the garment. Pressotherapy pressure always goes from the lower part towards the heart, so chamber number 1 will always be farther and will coincide with the longest tube. Review this, if not, it will be as easy as reversing the direction of these. If you have any doubts, you can watch our video tutorial here.

There is an air leak and one or more of the chambers is not inflating. Why could this happen?2021-05-18T15:48:15+00:00

Do not worry; the answer is simple and easy. If this happens, it means that some of the connections have lost the rubber ring, which makes the air leak between connections. Review and add or substitute the rubber ring and problem solved.

Some of the chambers do not inflate. Why is that?2025-02-07T12:29:49+00:00

Sometimes, when the installation and manipulation is not correct, it is possible that some connections are not well joint together, or that some of the tubes are bent, blocking the air from passing through. Verify the correct installation of the tubes as well as the protective cover, to assure everything is correct. If you have any doubts, you can watch our video tutorial here. here.

Do I have to carry out any maintenance for my machine? If so, how?2021-05-18T15:47:23+00:00

With our machine, you will receive a basic kit to be able to correct anything that may happen to the system. This includes grease, rubber rings and a pendant for the protections. You will only have to maintain each and every one of the connections perfectly lubricated and if there is any air leak, maybe the joints have suffered too much wearing and need to be replaced. That is all!

Can I take my R+ on a trip?2021-05-18T15:45:38+00:00

Of course, our machine is specifically designed to be portable equipment, which consists of the lightest and most compact machine in the market, facilitating its transportation. You must take into account if you are travelling by airplane to take your device with you since the battery will not be allowed within the airplane hold in any case, so your luggage might be blocked because it is not possible to check in batteries, which are included in our systems.

Which program to use and in which moment?2021-05-18T15:45:03+00:00

From our team of professionals, we are developing pressotherapy use protocols and the combination of items that we will publish in social media. This is why you should follow us and stay aware! It is going to be thrilling!

Can everyone use R+? Or is it only for professional athletes?2021-05-18T15:44:28+00:00

Of course, pressotherapy is permitted and adequate for everyone, professional athletes or amateurs, even people who practice sports less often, but it is not allowed for children under age, nor for people that may present some type of counter- indication.

How much time and how to use it?2021-05-18T15:43:39+00:00

Pressotherapy sessions may range between 10 and 90 minutes. Recommended sessions will go from 30 to 45 minutes per session, taking it up to 60 minutes with a mild pressure. These are recommended two hours after training or competition. It is also recommended to apply cold before the treatment, which contracts blood vessels. You can also use pressotherapy as a previous warm up, during 10 or 15 minutes.

Weekly sessions will run according to the user, there is no time or frequency restrictions whenever it is painless and it does not present any counter-productive symptom.

It is important that the legs remain completely horizontal at all moments during the treatment.

Are there any counter-indications?2021-05-18T15:41:29+00:00

Pressotherapy must not be used if you present any of the following: pregnancy, hypertension or hypotension, deep vein thrombosis, superficial tombphlebitis or arterial insufficiency, infections or inflammations, hypothyroidism… do not hesitate to consult with your doctor beforehand if you suspect you may have any of the above.

Which are the benefits of pressotherapy?2021-05-18T15:40:57+00:00

Pressotherapy is a recovery system, which is born from a pneumatic pressure pump, which transfers air and a specific sequential pressure within the different chambers in the pressotherapy garments. This way, lymphatic and blood circulation increase throughout our extremities, which helps eliminate lactic acid and residues within our metabolism. With this and an improved blood flow, we will obtain a higher amount of oxygen and nutrients in our muscles, which will allow us to decrease soreness and accelerate the reconstruction process.

How do I know which is my size?2022-07-07T16:09:26+00:00

Some of our pressotherapy garments are single size, such as the shorts, the pants and arm sleeves. However, other garments are available in S, M and L sizes respectively, such as the boots and the abdominal girdle. In any case, within each item’s form, you will find a graphical guide in order to know which is your correct size.

How is our equipment assembled?2025-02-07T12:29:42+00:00

As easy as Albert Soley teaches you in this video. video.

What is Recovery Plus?2021-05-18T15:39:27+00:00

Recovery Plus is an international brand of recovery items with a future vision and project, looking to obtain the maximum benefit for users through experience, granting first quality products and guaranteeing results.

HOW ARE OUR GARMENTS ASSEMBLED?

DO YOU HAVE MORE DOUBTS?

MASSAGE MODES

TRY THE PRESSOTHERAPY R+

Find out where you can try and see our gear, either contacting with our official points, visiting our test centers or attending the events in which we will participate. Do you have any other doubts? We will be at your disposal.

Get your RECOVERY PLUS equipment.

CONTACT US

We remain at your disposal for any doubt you may have. You can call us, send us an email or fill in the form below, we will respond as soon as possible.

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